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Friday Fun Fact #2: 03/05/2021

Genesis hopes to provide a Friday Fun Fact (#FridayFunFact) of the week every Friday during the Lenten season. Many people of faith add/subtract habits or other practices during Lent in order to express their connection to their Faith. Let us know if you have questions or suggestions for our Friday Fun Fact (


Many members of our disabled community rely on devices that need an uninterrupted energy supply to live a safe and secure life. PG & E has a Medical Baseline Program, also known as Medical Baseline Allowance, which provides assistance to residential customers who depend on power for certain medical and independent living needs. The program includes two different kinds of help:

  1. A lower rate on your monthly energy bill

  2. Extra notifications in advance of a Public Safety Power Shutoff

To find out if you are eligible and to apply for this program, please visit the following site:

If you have any issues signing up, customer service information is listed below.

Residential Customer Service Center

Monday-Friday, 7 a.m. - 9 p.m.

Saturday, 8 a.m. - 6 p.m.

Sunday and after hours: 24-hour availability for emergencies and automated customer service

  • English or Español: 1-877-660-6789

  • 中文: 1-800-893-9555

  • Tiếng Việt: 1-800-298-8438

  • TTD/TTY: 7-1-1 (California Relay Service)


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